FAQs

The person or people will pose and the scanning takes less than a minute. We generate and render the 3D model afterwards, which could take around 15-30 minutes. During this process, over 300 images from the scan are being used to build your initial 3D model. We will show you the 3D model afterwards and confirm the finalization so you can have a general idea what the figure will look like.

The printing and refinement process could take roughly 5-30 days depending on the amount of 3D refinement, details on your clothes / props, the size of your figure, the amount of orders, etc. One single figurine could even take up to a day to be printed fully.

Once the figure is completely finished, it is wrapped in safe packaging, and we will notify you when you can pick it up or when it can be delivered.

Please allow us a minimum of a week and up to a month until your figurine is fully made and delivered!

There is no age limit, however people shorter than 1.5 meters (shorter than 4 ft. 9) might be required to set up on a higher platform / stool to ensure a proper scan.

Absolutely! For the best results, please book a spot in our current location at New Horizon Mall as we have other scanners that work the best for pets or babies that move a lot.

We offer discounted rates for additional pets, kids, or babies if taken with an adult / taller person.

Our 3D figures are the best photo-realistic quality figures on the market. We offer a 3D printing service that is unique and goes above the standard for what 3D printing figures could be like.

The material we use is a specialized high-grade photosensitive resin, so it is not your average, lightweight, at-home 3D printing material. The 3D figure material is completely solid, weighty, and stable. The colour is printed on, not painted, so the colour will not fade or change overtime, and you can easily clean the figure without worrying about paint being wiped off.

Note that everything we use is NOT compatible with regular at-home 3D printers (including materials, our 3D printers, and multiple 3D software). So even if we send you the files, they will not be compatible with your printer at home and will even need special software to extract.

However, if you purchase a 3D figure from us with your scan, we will send you the 3D files at your request.

We currently only offer full refunds under the circumstance that we are unable to continue with the scanning, rendering, or 3D printing process, and we are not able to provide you with your order and service.

If the figurine has already been printed, only 75% of the total amount will be refunded.

No refunds will be given if the figurine has had any physical damage.

We do not share or sell any information collected, including any images of you, or any personal information we have collected from you. All data is handled securely and only used within PF3D Photo Studio’s internal systems.

We store your 3D model and images for up to one year in case of modifications and additional purchases. You can request deletion at any point in time prior to the one year expiration, and you can also request longer storage.

Prior to the scanning process, you will be required to sign a client consent form that we can use your images and data for the purpose of fulfilling your order. 

Please see our Pricing sheet to view more Terms and Conditions regarding our products.

We are not responsible for any lost or damaged personal property that you own, including your props, and your costumes at any point during our service.

Your physical safety is also important to us. We are not responsible for any injuries, accidents, or bodily harm sustained at any point during our service.

In the case of a customer breaking equipment or property that belongs to us, they are responsible for the damages that apply.